Returns & Refunds

Since the digitized designs are of an electronic nature, refunds/returns are not available. Please assure before purchase that you verify that the size of the design will fit your hoops for your embroidery machine. We have attempted to obtain accurate information regarding the hoop sizes for the formats offered but with the variety and differences in the models, sizing cannot be assured. Since electronic transmissions can suffer surges and dips, accordingly it can corrupt a downloading design. It is very important to us that you receive a quality product. Therefore, if you download a design which appears to be corrupted, please notify us by sending an e-mail and provide the following:

. Date of Order
. Description of the problem
. Your e-mail address, name and other contact information.

Please allow 24 hours to process your inquiry. If you do not receive a response in that time, please consider that your e-mail was not received and send a follow-up e-mail so that we can provide you with a replacement design.

For unknown reasons, conversions from one format to another can produce a rainbow of colors, making for a strange looking downloaded design. Each design (under “more details”) has a color chart of the thread colors used to digitize the design. We are not responsible for color changes during conversion.